"You all definitely get an A++ for some of the best customer service I've ever experienced, and I thank you."
Rick Lindstrom
"Dealing with you has been a bright ray of sunshine and both of us cannot say enough good things about your company...You are the best company we have dealt with in a long, long time and your product is fantastic!!"
Jan and Gary Cornett
"Many thanks for the fast reply! If only every other business were so efficient in responding, we'd be living in a great world!"
John Slevin

Customer Service

The foundation of the ToneRite brand is built upon prestigious customer service. Few companies today provide a more personal and attentive buying experience, from your initial purchase to continued support throughout the life of your ToneRite. Every ToneRite owner has a personal concierge at ToneRite who they can reach directly or through the web. This means no annoying automated phone system or lengthy waiting just to have a question answered.

100% Satisfaction Guarantee

We provide a full 30-day money back guarantee. If for any reason a customer wishes to return their ToneRite, we will issue a full refund, no questions asked.

Telephone Support

A real human being, with the knowledge and authority to make customers happy. This is the cornerstone of our customer service. It is our desire to bring back the personal service that people should expect when they buy musical equipment.

Owner's Area

To better facilitate discussions in an open format we have started a customer question and answer directly with the executives at ToneRite Inc. These forum posts are available to all ToneRite® owners an we encourage you to join in the discussion.  We are all passionate about our tone and we love to talk about methods to improve it.

The Owner's Area also provide customer discounts, polls, and a Personal Concierge.

Personal Concierge

The Personal Conierge service is designed so that you have a single point of contact with our ToneRite® staff.  You will have a direct line and e-mail to a member of the ToneRite® team and all of your questions, comments, or service requests are handled to them.  We have found this service to be a pleasurable experience for both us and our customers.

3-Year Full Warranty

Unlike most companies, ToneRite provides a FULL manufacturer’s warranty. This means that the warranty:
  • is transferable
  • is provided at no cost
  • provides a free replacement if the product needs to be repaired due to a manufacturing defect.